Lisadore - Return Policy

Dear Client,
Please Read Our Return Policy Carefully.  

1. Sales Items, Pre-Order Items and Custom Orders

All Pre-Order shoes start their name with "Pre Order" plus the name of the product.
All Custom Order shoes start their name with "Custom Order" plus the name of the product.
All Sales shoes have the word "SALES" added to the product name.
All SALES items, shoes or clothes, Pre Order shoes and Custom Order shoes CAN NOT be returned.

Please understand, although we want everybody to be happy, the costs & effort put into these items are not reflected in the sales-price, and thus these items come with no or very limited return services.
We can not And deliver these handcrafted shoes for these low prices And offer service on it.
One should consider that SALES and Custom Order items are for people that already know their size.
If you want service please consider buying normal priced items.  

2. Return Policy for people living WITHIN the European Union

Shoes and Clothes can only be returned if you informed us within 14 days after receiving then. Please contact us at shoes@lisadore.com for returning shoes and clothes.
You need to ship back the shoes directly, at your costs, to the address below. 
You can use your local Postal service, we prefer DHL Parcel. To avoid problems please use a service with a tracking code, so both you and us know where the parcel is.

As a Extra Service we will ship you a new pair on our costs. So you can obtain your beautiful correct pair in the desired brand, color, size or heel height.
We have monthly stock updates, in case you do not find that beautiful new pair directly. Your store-credit remains valid for 12 months maximum.
If however you do not wish to receive our new beautiful shoes then the order can be refunded minus the real shipping costs that we paid DHL or PostNL for shipping you the shoes and minus Euro 5,- restocking fee and transaction costs.

Important: Shoes can only be returned when they are unworn and undamaged. Shoes can only be tried on, on a carpet. And they should only receive your highest care. 
The Comme il Faut shoes with a Golden Sole can only be tried on, not walked or turned on, as the golden foil vanished on the part that is walked on.
Here the address to return to:

LISADORE
OOSTDUINLAAN 40
2596JN DEN HAAG
THE NETHERLANDS
TEL: +31624515409
MAIL: shoes@lisadore.com

 
 
 
3. Return Policy for people living OUTSIDE the European Union
(This includes UK/Swiss/Norway too)

For clients living outside the EU, we ONLY accept returns shipped through our own operator / DHL Express contract.
This has five major advantages:

• Return parcels are picked up from your location, at your door, by DHL Express, at your convenient moment.
• For most people the return shipment costs will be much cheaper under our DHL contract, then using local shippers.
• Shoes do not get lost anymore on their way back leading to all sorts of huge problems.
• All horrendous troubles at EU-Customs and Dutch Postal Services are avoided.
  We often paid absurd additional costs of Euro 80,- and 120,- euro on taxes, importduties, handling fees etc ect to EU-Customs Controls.. just to receive our own orders back. 
  Parcels are getting lost all the time with Postal Services, and the whole process often takes weeks or months.
  So therefor returns are only accepted through our own DHL Express contract. If clients ship goods back on their own account be aware that ALL ADDITIONAL COSTS will be charged on the clients behalf.
• The return process is super fast and accurate, if you follow the procedure.

Shoes can only be returned within 14 days after receiving them. Please contact us at shoes@lisadore.com for returning shoes.
After contacting us please purchase the DHL Express Return label for your region here: https://lisadore.com/special-products/

We then book your Return Flight in our DHL Express system. After our booking you automatically receive the DHL shipment Label by DHL email that you need to stick to the parcel. (Out of Area locations will lead to extra costs). 
You can then contact DHL and arrange the pickup moment at your location, on a moment that suits you.
 
Important: You must use the smallest possible packaging for returning shoes, otherwise DHL charges double prices for the shipping and this will be deducted from your balance. 
For single pair orders you can use the box that you received the shoes in. For more pairs please contact us what to do, the box must be packed to an absolute absolute minimal size, as the shipping costs are beyond absurd these days.
Important: Shoes can only be returned when they are unworn, undamaged. Please handle the shoes with only the highest care. Shoes can only be tried on, on a carpet.
The Comme il Faut shoes with a Golden Sole can only be tried on, not walked on, as the golden foil vanished on the part that is walked on. 

You can select any other pair, heel height, size or color. We pay up to 20,- Euro for shipping you new pairs, as an Extra Lisadore Service. If the shipping costs are higher we will ask you to pay the shipping difference. The shipping costs are so high and absurd these days that, after 15 years of top-level Return Service, we can not continue offering this highest service level for returns anymore, so we ask your contribution to ship you new shoes. 
If you used Discount Coupons with your order this amount will be deducted from the 20 euro we contribute for shipping new pairs.
If you do not wish to receive new shoes then the order can be refunded minus the real shipping costs that we paid DHL or PostNL for shipping you the goods, and minus Euro 5,- restocking fee and transaction costs.

4. Time Frames

All given time frames on our website are average estimates. We base these on our experience, but Production time and Shipping time can vary due to all havoc in the world, and the after-effects of government restrictions and demands. Please understand we were faced impossible demands during the covid hysteria resulting still in an ever increasing amount of limitations and rising costs in which to operate.

5. Fitting Advice

To avoid buying a wrong pair as much as possible, please look at our fitting guidelines:
https://lisadore.com/what-is-my-shoe-size-ladies
https://lisadore.com/what-heel-height-should-i-choose
https://lisadore.com/what-different-models-are-there

6. Import Duties

Lisadore is not responsible for any importduties or import costs that your country/goverment charges you.
If you ship parcels to addresses within the EU then there are no import duties.
If you order parcels to adresses outside the EU, your country will likely charge you importduties as all governments world wide are in tax-scavange-mode these days. You are responsible for checking the costs for importing goods into your country. The upside as a non-EU resident is that you do not pay EU/Dutch VAT, therefor all items you buy are 21% lower in price then people pay living inside the EU.  

7. Pre-Order / Custom Made Shoes

The given time frame for Custom made shoes and Pre Order shoes is 6 to 8 weeks. Most orders are made within this time frame. 
Sometimes we get waves of pre-orders and custom orders so delays are possible. Post covid hysteria we also live in an entirely different world, production wise. Please understand we were and are faced still to this very day with unprecedented demands and restrictions form governments, leading to a complete disctruction of supply chaines and skilled labor, making everythig three times more difficult and expensive.  
But.. we will not do half work, so if it takes a few weeks more then that is what it takes.

8. Handcrafted Shoes!

The shoes you are about to purchase are Handcrafted Shoes.
Not machine shoes, not production shoes.. but handcrafted shoes. That means you are buying the Highest Quality, Highest Labor Intensive shoes.
These are unique genuine authentic hand made shoes, made by real craftsmen with real lives and real jobs. Hours and hours of effort and hard labor work are punt into making these shoes. And only the best most experienced shoe-makers are capable doing this. All our shoes are hand cut, stitched, hammered, glued, drilled, stapled, re-glued, and re-hammered together. We can only make a limited number of pairs per day. And this beautiful process itself takes several days where the shoes are born/hammered into existence.

PLEASE UNDERSTAND We are not Amazon nor Alibaba. We do not sell 'perfect looking' Asian machine mass produced shoes where labor and materials are abused. Our shoes are Made To Dance on, and although very elegant, they are never made to 'look perfect'. We sell shoes that will contain 1500 imperfections, that is why they are so good. Made for your feet and made for the dance floor.

PLEASE UNDERSTAND We are not Amazon nor Alibaba. Some people have high fantasies about what we are. We are not a Multinational. Yes we deliver worlds finest dancing shoes. But we are a small tiny boutique store. And one of the last stores in the world that still offers handcrafted shoes/dancing shoes. Soon everything in the world will come from Asia, and all craftsmenship will be gone, if we let goverments continue on their destructive paths. Please appreciate what we do, that we are still here in this world economic environment, and what we are here to offer you somehting unique.